Due to current events surrounding COVID-19, we are currently not accepting any international orders from outside of the United States. We apologize for the inconvenience.
In addition, we are strengthening our fraud protection on all orders at this time, due to an increase of scammers taking advantage of the situation. To ensure your order does not get cancelled due to fraud, we encourage you to make sure all billing and shipping addresses match EXACTLY what your bank has on file.
We currently use FedEx and USPS as our shipping partners. Upon check-out, you will be given the option of selecting from a range of different shipping options with different delivery times and costs. The guaranteed delivery date provided is the latest day that your package will arrive. In many cases, a package may arrive earlier. Please note that guaranteed delivery dates are only valid for items being shipped domestically. We are unable to offer guaranteed delivery dates for international orders due to the unpredictable nature of customs.
Shipping and Handling Charges
Shipping and handling charges are calculated based on the shipping method selected, the shipping address, and the total weight and dimensions of your package.
How quickly you receive your order depends on the shipping method selected plus our processing time. Currently, all orders take up to 1 business day to process. If your order is placed before 12 p.m. PST, it will be processed and shipped out the same day. If your order is placed after 12 p.m. PST, it will be processed and shipped the next business day. For example, if you place your order at 3 p.m. PST and select the standard shipping option of 2-5 days, you can expect to receive your order in 3-6 days. Here is an illustration of this calculation:
Total delivery time = Processing Time + Shipping Time
Domestic Shipping Options
PureCostumes.com uses both FedEx and USPS as domestic shipping options. All orders being shipped to P.O. boxes must select a USPS shipping method. The options for domestic shipping are as follows:
Please remember that all timeframes stated above are shipping times. Therefore, to obtain the total delivery time, you will also have to factor in our processing time.
Please also note that for orders going to Alaska or Hawaii, we are limited to offering only USPS Priority Mail, Two Day, or Next Day shipping options.
International Shipping Options
At this time, our system can only support international orders from Australia, Belgium, Canada, Croatia, Denmark, Estonia, Finland, France, Germany, Gibraltar, Hungary, Ireland, Israel, Italy, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden, Switzerland, and the United Kingdom. We offer three shipping options for international shipments. These options are as follows:
Please remember that international orders may be subject to additional fees. We are not responsible for any customs, duties, taxes, and clearance fees.
Tracking Your Order
When your order leaves our warehouse, you will receive a shipping confirmation email. In this email, we will include a tracking number with a link to track your order on the FedEx or USPS website.
All shipping methods that we offer do not require a signature. It is up to the discretion of the driver as to whether or not it is safe to leave the package if no one is there to receive it. If the driver deems it unsafe, they may attempt delivery again the next day. There are also times when a notice is left asking the recipient to retrieve the package from their main station. We highly recommend tracking your package online once it has shipped so that you are aware of its status.
Occasionally, packages are returned to us as undeliverable. When this happens, we may not automatically issue a refund. If you do not receive your package within the stated timeframe or your tracking number shows that the package is being sent back to us, please contact us as soon as possible. As noted in our return policy, all undeliverable or refused packages may be subject to a fee. We are unable to reship orders that are returned to us as undeliverable. If you still wish to receive your item(s), you will have to place a new order.
Shipping Delays Due to External Causes
Occasionally, delivery of packages are delayed due to external causes. These external cause may include weather conditions, natural disasters, acts of terrorism, and other situations that are outside of our control. Unfortunately, because we are unable to predict or control these causes, we are unable to prevent them or offer shipping reimbursements when they occur.
Shipping Delays Due to Fraud Alerts
Occasionally, orders are flagged as potential fraud orders. When this happens, you will receive an email from us asking you to contact us and verify additional information. Please note that the longer it takes for you to reply to this request, the longer the delay in processing and shipping out your order. Therefore, in these cases, guaranteed delivery dates are no longer valid. If you need the item by a certain date, you are welcome to upgrade your shipping and pay the additional shipping fee.
Shipping Delays Due to PayPal eCheck
Occasionally, payments made through PayPal eCheck will experience processing delays. When this happens, an order will not be processed or shipped until the eCheck has cleared. Please note that the longer it takes for your eCheck to clear, the longer the delay in processing and shipping out your order. Therefore, in these cases, guaranteed delivery dates are no longer valid. If you need the item by a certain date, you may cancel your order and place a new order with an upgraded shipping method.
Shipping Delays Due to Holidays
Occasionally, we will be closed for a holiday. Unfortunately, our shipping calculator does not account for these closures, so customers must add 1-2 days to all guaranteed delivery dates. If you are concerned about receiving your order on time, we recommend upgrading your shipping method. See below for a list of shipping holidays. Please note that this list is not exclusive.
New Year's Day
Martin Luther King Jr. Birthday