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Frequently Asked Questions (FAQs)
Is the picture on your website exactly the same as what I’ll receive?
Size charts are available on each product page, below the size selections. It is important to understand that while the sizing information provided by the manufacturer is generally accurate for the measurements indicated, a costume will rarely fit every person as if it were tailor made for that person. For example, while a costume may fit based on waist or hip measurements, the inseam length or sleeve length may be slightly off. Therefore, in some cases, alterations may be required. We do recommend, however, that you order the larger size when debating between two sizes because seasonal costumes tend to run small.
How do I know if an item is in stock?
Please note that pre-order items can still be purchased, while out of stock items cannot be purchased. In addition, while we anticipate receiving stock for pre-order items, we cannot guarantee that your order will be processed. The manufacturer may come back to us and tell us that the item is out of stock or discontinued. Another possibility is that there may be a limited number of stock available, but not enough to fulfill all orders.
Do you welcome walk-in?
Can I place my order over the phone?
What do I do if the items I received in my shipment are not what I ordered?
After my order is submitted, can I make changes to it or cancel it?
I accidentally deleted my original order confirmation email. Where can I get another order confirmation?
If I place an order today, when will I receive it?
Total delivery time = Processing Time + Shipping Time
For all off-season orders, we anticipate a processing time of 1 business day for both domestic and international shipments. This means that your order will leave our warehouse the day after it is placed. However, orders placed during the month of October may experience a longer processing time due to a high volume of orders. If your order takes longer than 1 business day to process, you will be contacted by us within 24 hours.
When can I expect delivery for a pre-order item?
Do you ship to P.O. Boxes?
Do you ship internationally?
How can I track my order?
I received a partial shipment. What do I do?
My shipment was returned to you. What can I do?
I received my shipment, but one of the items is broken or missing. What do I do?
How can I determine what the shipping and handling costs for my order will be?
How do I know if my order has been received by PureCostumes.com?
How long will it take for my order to be processed and when will my item be shipped?
What payment options do you offer?
A credit you issued has not yet appeared on my credit card billing statement. How long does this normally take?
Is my credit card and personal information secure with you?
Our website is VeriSign Secured.
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My credit card statement is showing multiple charges for my purchase with you. Why did this happen and how can I get this fixed?
When you see multiple charges on your statement, please give us a call as soon as possible. We will look into our payment gateway and will refund the duplicate charges if there was an error. Please allow 1-2 business days for us to investigate and resolve the issue, as well as 1-2 billing cycles for the credit to appear on your statement. Note that during our busy season in October, it may take 1-2 weeks to process. All refunds are issued on the card that was used to make the original purchase.
I ordered the wrong item. Can I exchange the item for the correct item?
How do I obtain a Return Authorization (RA) number?
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